Account deactivation is IRREVERSIBLE and as a result, is typically not recommended. Once deactivated, you will NEVER be able to access your account and, as a result, any funds present in your account will be locked PERMANENTLY and any strategies you have made will be LOST.
In case you want to deactivate your account kindly follow the steps below
- Remove all strategies from live trading
- Transfer all Crypto funds to your crypto wallet
- Confirm that your funds are deposited safely in your crypto wallet
- Manually right down/take a screenshot of your strategies
- Raise a support ticket
Account deactivation is a manual process and can take between 5-15 working days. Once deactivated our support agent will get back to you.
You can always register with Mudrex again!