What is the account closure process on Mudrex?

We are always sad to see a user deactivate their account. Does any of this help to change your mind?

I am not satisfied with the platform - We always strive to give the best experience and features to our users on Mudrex. Please tell us what went wrong, and we’ll do our best to resolve your issue.

My investments have performed poorly - The performance of your investments are subject to market conditions. We understand that the crypto market can be volatile and sometimes challenging to navigate. Have you considered speaking with one of our investment advisors for guidance on how to improve your investment performance?

If you're looking to diversify your portfolio, our platform offers a wide range of investment options.

I have changed my investment strategy and do not need Mudrex - Our platform offers a wide range of investment options like Coins, Coin Sets, Vault. Please raise a support ticket and someone from our team will reach out to you to help with questions.

I have privacy and security concerns - We understand that privacy is a top concern for many of our users, and we are constantly working to improve our platform's privacy features. Our platform has a number of built-in privacy features, such as two-factor authentication and data encryption.

If you would like more information about our privacy policies and practices, our customer service team can provide you with additional details and answer any questions you may have.

I do not trust the platform - We take the trust of our users very seriously and are committed to providing a transparent and fair investment experience for our users. We have implemented multiple measures to ensure we retain the trust of our users.

  • Your funds are safe and secure with Mudrex.
  • We have partnered with Binance Institutional custody. As a part of this, up to $1.1Bn of Mudrex users’ funds are insured via Lloyd’s of London.
  • We, at no point of time, are using your funds for any activity that is unknown to you.
  • We do not take any leverage or operate any credit on these funds
  • Your funds are never used for any business operation
  • All assets are stored securely, backed 1:1
  • Mudrex uses Institutional grade infrastructure to keep your assets secure. We have separate hot/warm/cold wallets for storage and transaction.

In case you still want to go ahead with deactivating your Mudrex account, please note that account deactivation is IRREVERSIBLE on Mudrex, and, hence, is typically not recommended. Additionally, you won't be able to open a new account with the same phone number that you did for your previous account!

Before choosing to deactivate, make sure that you withdraw all your funds to avoid any liquidation issues afterwards.

To go ahead with deactivating your account, please follow the steps below:

Login to Mudrex app> Profile Icon> View profile> Delete account> Select the reason> and your request will be submitted and the same will be processed immediately!

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