Whenever you transfer Bitcoin or any other cryptocurrency to our wallets, we wait for on-chain confirmations to happen before showing it in your account.
The confirmation time varies from currency to currency and is also affected by the transaction fees you gave. For Bitcoin we wait for 3 block confirmations and, as a result, can take anywhere between 30-60 mins.
If it takes longer than an hour kindly confirm that you used the correct deposit address while depositing the tokens.
If the problem persists, kindly raise a request and we will get back to you soon.