My 2FA Google Auth code is not working


There are 2 common reasons why Google Auth code fails

1. Incorrect time

  • Ensure that the “Google Authenticator” App is installed
  • Ensure time between the mobile phone which run the Google Auth app is the same as internet time and is set automatically
    • iPhone

    • Android



2. Incorrect code entered

  • Ensure input the right password and 2FA code
  • In some cases, the code might be just missed because of network delays. Try Again!

If you have checked both of these and are still unable to log in kindly read more about the error in our support documents.


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