Account recovery due to loss of key is a manual process and can take up to 2 weeks. We will need to identify you before we reset your 2FA.
If you want to recover your account kindly send an email with details below
Sub: I have lost my 2FA key and wish to recover it
In the body kindly add:
- Your registered email id
- In case you deposited tokens to Mudrex then add the blockchain txn-id from where you last did a successful transaction
Once you send us an email, our award-winning customer support service will get back to you and help you resolve the issue quickly.