Account recovery due to loss of key is a manual process and can take up to 2 weeks. We will need to identify you before we reset your 2FA.

If you want to recover your account kindly send an email with the details below

To: help@mudrex.com

Sub: I have lost my 2FA key and wish to recover it

In the body kindly add:

- Your registered email id

- In case you deposited tokens to Mudrex then add the blockchain transaction ID from where you last did a successful transaction

Once you send us an email, our award-winning customer support service will get back to you and help you resolve the issue quickly.

 

 

 

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