We are sorry to hear that your investment ended up in a loss. Markets are volatile and strategies are built for specific markets only.
Users are supposed to test and validate a strategy before they go live. Going live on a strategy is completely the users choice. As we mention while going live on any strategy, any loss or gain is neither because of Mudrex or the strategy creator.
Any purchase done through the marketplace is non-refundable. If you do not want to continue subscribing to a strategy you can cancel your subscription from the payments section here.
After cancellation, you will have time till the end of the billing cycle to close any live/paper runs you are running. Post that all your paper/live runs will be automatically stopped and open trades will be closed.
If you have further queries kindly write to us at firstname.lastname@example.org.