Why has my deposit not been credited into Mudrex Wallet yet?

Transferring funds from an external platform to Mudrex Wallet includes three steps:

  1. Withdrawal from the external platform

  2. Blockchain network confirmation

  3. Crediting the funds to your Mudrex Wallet

Once the asset withdrawal is marked as “completed” or “success” in the platform, from where you're withdrawing your crypto, means that the transaction has been successfully broadcast to the blockchain network. However, it might still take some time for that particular transaction to be fully confirmed and credited to the Mudrex Wallet. The amount of required “network confirmations” varies for different blockchains.

For example:

Bitcoin transactions, that your BTC is deposited into Mudrex Wallet, are verified after reaching 1 network confirmation.

Due to possible network congestion, there might be a significant delay in processing your transaction.

Please note that since the deposit is initiated outside of Mudrex, we will not be able to assist with the current status. If you have the TxN ID, you can verify the status on the blockchain explorer.

If you are facing any issues, reach us at help@mudrex.com


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