Why is my withdrawal request still in processing state?

Mudrex emphasizes heavily on the security of its user's accounts and funds. 

Usually, a withdrawal request is processed within 12 hours of initiation. But, to ensure that no fraudulent activity takes place on Mudrex's platform, withdrawal requests are subjected to additional checks if Mudrex senses a risk to the user's funds. 

Due to these additional checks, a withdrawal request might take longer than usual to process. 

When is a withdrawal sent for additional checks?

  • When a user requests withdrawal within the first 24 hours of signing up
  • When a user requests a withdrawal of an amount > $10000
  • When a user has made no buy or deposit in the past but requests a withdrawal

For any other queries, please raise a ticket!

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