I received a notification that my deposit has failed, what do i do next?

INR deposits usually fail due to the following two reasons:

  1. Funds are not being transferred to Mudrex's bank account.

  2. Incorrect UTR being entered while submitting a transaction

We request you transfer funds and create a transaction if you have submitted a transaction without transferring.

In case you have transferred funds but still received a failure notification, here's how you can find the correct UTR and submit a transaction:

If transferring from a UPI app or any other non-ICICI bank account -

All UTRs start with the digit "3" and are usually 12 digits long. Please finds this reference number and submit a new transfer request.

If transferring from an ICICI bank account

Please see your bank statement and submit the transaction reference number that starts with "006."

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